Customer Satisfaction is our # 1 Priority. If not completely satisfied, you may return any items for a full refund. Returns are accepted with our authorization only.
In order to process a return, please send us an e-mail within 3 days of receipt of goods to: email@example.com with the following information:
• Order Number
• Style Number (Description)
• Reason for Return
• Photos if necessary
Reused, unclaimed, undeliverable orders and/or merchandise returned due to customers' error are subject to a 15% restocking fee in addition to all freight charges. Any requests for refunds/returns after the 3 day period as mentioned above will be charged with a 15% restocking fee. After 10 days of receipt we do not accept any returns or issue refunds.
Please note Assorted Packages are a final sale item, therefore, they can not be returned.
Refunds & Store Credit
Authorized returns will be refunded a full amount of merchandise to your original account as soon as the return is received from you. Any shipping/freight charges will be paid for by the customer.
Refunds on Orders Shipped for Free
If an order shipped under the "Free Shipping" special is returned for a refund, the original shipping charges we incurred will be deducted from the amount refunded to your Credit Card or PayPal account.
Free Shipping Offer
All orders places within the Continental U.S. will receive free shipping on orders exceeding $300.00.
All shipping charges are reflected via UPS. Charges will occur via product weight and product destination.
BSeenBoutique.com charges shipping upon zip code, country orgin. FedEx is used whenever possible, however, a "Common Carrier" can be used in special cases such as UPS or USPS.
When will my order be shipped?
Usually all orders received before 12:00 P.M. are shipped the same business day, all orders placed after will be shipped the next business day. All orders placed over the weekend or on a holiday will be shipped the following business day. International orders also will be shipped as soon as the orders are confirmed completely.
Shipping to AK & HI
Alaska and Hawaii orders will be shipped via UPS 2nd Day Air.
The shipping costs for all international orders will be determined after the orders are placed completely. Please allow 1-2 business days for us to contact you regarding your shipping costs. We ship all international orders via USPS, unless customer prefers their own shipping carrier such as UPS. All shipping costs including duty, customs, taxes, and or brokerage fees are solely the customer's responsibility and will be paid for by the customer.
Tracking Your Order
You can review your order information and track your order at MY ACCOUNT on our website.
BSeenBoutique.com does NOT take any responsibility for packages damaged while in transit. Any claims on damaged packages should be notified to the carrier.
Delivery Signature Requests
BSeenBoutique.com automatically does a request for signature when orders are $400 and over. If your order is less than the $400 amount, you can request for a delivery signature for your package. Please note BSeenBoutique.com is NOT responsible for any packages which are mishandled, damaged, lost, stolen or missing once it leaves our facility with a working courier's tracking number ( FedEx/UPS/USPS).
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